Privacy Policy
Last Updated: 20 August 2026
Welcome to www.aiptours.com (the “Website”), owned and operated by Adventures in Paradise Tours (“AIP Tours”, “we”, “our”, or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our Website, make an enquiry, make a booking, or otherwise use our services.
By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, as well as certain information collected automatically when you use our Website.
a. Personal Information
Depending on the services you use, we may collect:
Full name
Email address
Telephone or mobile number
Billing or mailing address
Passport or identification details where required for travel arrangements, bookings, visas, or other travel-related services
Payment and transaction information, where applicable
Travel dates, destinations, preferences, and requirements
Booking and enquiry details
Special requests or information necessary to arrange your travel services
Any other information you voluntarily provide to us
Payment information may be processed through third-party payment providers. We may not directly store complete payment card details where payment processing is handled by these providers.
b. Automatically Collected Information
When you visit our Website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type and operating system
Pages visited and actions taken on the Website
Date and time of visits
Referring website or URL
General location information derived from your IP address
Website usage and interaction data
This information helps us understand how visitors use our Website and improve our services.
2. How We Use Your Information
We may collect and use your personal information for the following purposes:
To provide, manage, and administer our travel services
To process and manage bookings, reservations, enquiries, and payments
To communicate with you regarding your bookings, enquiries, or requests
To provide booking confirmations, invoices, travel information, and other service-related communications
To coordinate arrangements with hotels, airlines, tour operators, transport providers, guides, and other travel service providers
To comply with applicable legal, regulatory, immigration, travel, and security requirements
To verify information where necessary to process your booking
To improve our Website, products, services, and customer experience
To conduct internal administration, analysis, and record-keeping
To prevent fraud, misuse, or other unlawful activity
To send marketing, promotional materials, newsletters, or special offers where permitted by applicable law and where you have provided consent where required
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
3. Disclosure of Your Information
We do not sell or rent your personal information.
We may disclose your information where reasonably necessary to provide our services or where permitted or required by law, including to:
Hotels, resorts, airlines, tour operators, travel agencies, transport providers, guides, and other travel service providers
Payment processors, banks, financial institutions, and payment service providers
Technology, website hosting, booking, customer relationship management, and IT service providers
Email and marketing service providers, where applicable
Professional advisers, insurers, auditors, or business partners where reasonably necessary
Government authorities, immigration authorities, law enforcement agencies, courts, or regulatory bodies where required or permitted by law
Other parties where you have provided your consent or where disclosure is otherwise permitted under applicable law
Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to require them to handle your information appropriately and only for the purposes for which it was provided.
Some service providers may be located outside the country in which you reside. Where this occurs, your information may be transferred or processed internationally in accordance with applicable data protection laws.
4. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to improve your browsing experience and understand how our Website is used.
Cookies may be used to:
Enable essential Website functionality
Remember preferences and settings
Improve Website performance
Analyse Website traffic and usage
Understand visitor behaviour
Support marketing and advertising activities, where applicable
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of the Website.
5. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about our services, promotions, travel offers, or other updates.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link included in our marketing emails; or
Contacting us using the details provided in this Privacy Policy.
Please note that you may continue to receive essential communications relating to existing bookings, transactions, or services even if you opt out of marketing communications.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide services, maintain business and transaction records, resolve disputes, comply with legal or regulatory obligations, and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal and business requirements.
7. Your Privacy Rights
Depending on applicable laws and your circumstances, you may have rights in relation to your personal information, including the right to:
Request access to personal information we hold about you
Request correction or updating of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of your personal information where permitted by law
Object to or request restriction of certain processing activities
Opt out of direct marketing communications
Request information about how your personal information is handled
Requests may be subject to applicable legal requirements, exemptions, and reasonable verification procedures.
To exercise your rights or make a privacy-related request, please contact us at support@aiptours.com.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted through the internet.
9. Children’s Privacy
Our Website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take reasonable steps to remove the information where required.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other external services.
These third parties operate independently from us and may have their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the applicable privacy policies before providing personal information to any third party.
11. International Travel and Third-Party Providers
Because we provide travel-related services, your personal information may need to be shared with service providers, authorities, or organisations located in countries outside your place of residence.
Such disclosures may be necessary to arrange your travel, accommodation, transportation, tours, visas, or other requested services. The privacy laws of those countries may differ from those applicable in your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Your continued use of our Website after an updated Privacy Policy has been published constitutes acknowledgement of the updated policy, to the extent permitted by applicable law.
13. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Adventures in Paradise Tours
Email: support@aiptours.com
Website: www.aiptours.com