Refund Policy

Last Updated: 20 August 2026

At Adventures in Paradise Tours (“AIP Tours”, “we”, “our”, or “us”), we are committed to providing exceptional travel experiences and transparent booking terms. This Refund Policy outlines the conditions under which refunds may be granted for tours, transfers, activities, and other travel services booked through our website or directly with our team.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

Customer-Initiated Cancellations

If you wish to cancel your booking, refund eligibility will depend on the cancellation terms applicable to the specific tour, activity, transfer, accommodation, or service booked. Cancellation requests must be submitted in writing via email or through our official customer service channels.

Service Provider Cancellations

If a tour, activity, transfer, accommodation, or other service is cancelled by the service provider, a refund may be issued in accordance with the provider’s cancellation policy. AIP Tours will assist customers in facilitating the refund process where applicable.

Significant Changes to Confirmed Bookings

If substantial changes are made to your confirmed itinerary by AIP Tours or the service provider, including but not limited to changes in travel dates, destinations, accommodations, or major tour inclusions, you may be entitled to a full or partial refund, subject to review.

2. Non-Refundable Services

The following items are generally non-refundable unless otherwise stated at the time of booking:

Tours, activities, attractions, or event tickets designated as non-refundable.
No-show bookings where the customer fails to attend the scheduled service without prior notice.
Optional add-on services, upgrades, travel insurance, or special requests.
Processing fees, bank charges, or third-party transaction fees where applicable.
Services that have already been partially or fully utilized.

3. Refund Request Process

To request a refund, customers must follow the procedure below:

Step 1: Submit a Refund Request

Contact our reservations team with your booking reference and refund request:

Email: res@aiptours.com
Phone: +678 25200

Step 2: Provide Supporting Information

Please include:

Booking reference number
Customer name
Reason for cancellation or refund request
Relevant supporting documents, if applicable

Step 3: Review and Assessment

All refund requests will be reviewed on a case-by-case basis in accordance with the applicable booking terms and supplier policies.

Step 4: Processing Time

Approved refunds are generally processed within twenty-one (21) business days from the date all required information has been received. Processing times may vary depending on banks, payment gateways, or third-party providers.

4. Refund Disbursement

Approved refunds will be issued using the original payment method used for the booking whenever possible.

Please note that:

Additional processing times may be required by your financial institution.
Currency conversion differences and banking fees imposed by third parties are beyond our control and may affect the final amount received.
Any non-recoverable charges imposed by suppliers may be deducted from the refund amount where permitted.

5. Force Majeure

AIP Tours shall not be liable for refunds, compensation, or additional costs resulting from events beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, government restrictions, civil unrest, pandemics, transportation disruptions, or other force majeure events. Refunds in such circumstances will be subject to the policies of the relevant service providers.

6. Changes to This Refund Policy

We reserve the right to amend, modify, or update this Refund Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website. Customers are encouraged to review this policy periodically.

7. Contact Information

For any questions regarding this Refund Policy or to submit a refund request, please contact:

Adventures in Paradise Tours

Email: support@aiptours.com
Phone: +678 25200

Address:
P.O. Box 3030
AIP House, Kumul Highway
Port Vila, Vanuatu