Last Updated: 24 August 2026
At Adventures in Paradise (AIP), we understand that travel plans may change. To ensure a smooth experience for all our guests, the following cancellation terms apply to bookings made with AIP.
Cancellation by Guests
If you wish to cancel your booking, please notify AIP as soon as possible. All cancellation requests must include your booking details and are subject to the terms and conditions applicable to the service booked.
Cancellation charges may apply depending on how close the cancellation is made to the scheduled travel or service date.
Bookings cancelled at short notice or after the applicable cancellation period may be subject to cancellation charges.
No-Shows
Failure to arrive for a confirmed tour, transfer, activity, accommodation, or other booked service without prior notice will be considered a no-show.
No-shows may be subject to the full booking charge.
Late Arrivals
Guests are responsible for arriving at the designated meeting or pick-up point at the time stated in their booking confirmation.
If you arrive late and miss your scheduled tour, transfer, or activity, AIP cannot guarantee alternative arrangements. Any additional costs incurred as a result of a late arrival will be the responsibility of the guest.
Changes & Rescheduling
Requests to change the date, time, number of guests, or other booking details are subject to availability.
AIP will make reasonable efforts to accommodate requested changes. Additional charges may apply depending on the service provider and the nature of the change.
Cancellation by AIP
AIP reserves the right to cancel, reschedule, or modify a tour, transfer, activity, or other service where necessary due to operational requirements, safety concerns, insufficient participation, or circumstances beyond our reasonable control.
Where possible, AIP will offer an alternative date, service, or suitable arrangement.
Weather & Unforeseen Circumstances
Tours and travel services may be affected by weather conditions, natural disasters, flight disruptions, road closures, government restrictions, or other circumstances beyond AIP’s control.
Guest safety remains our priority. If AIP determines that a tour or activity cannot operate safely, we may reschedule, modify, or cancel the affected service.
Third-Party Bookings
Certain tours, accommodation, transport, activities, and other travel services offered through AIP may be operated by third-party providers.
These services may be subject to the individual provider’s cancellation terms and conditions. Where applicable, the third-party provider’s cancellation conditions will apply to the booking.
How to Cancel
To cancel or make changes to your booking, please contact Adventures in Paradise (AIP) as early as possible.
Please provide your full name, booking reference, service booked, and scheduled travel date when submitting your cancellation request.
Adventures in Paradise (AIP)
AIP HOUSE, Melcoffe Area, Kumul Highway
Port Vila, Vanuatu
Phone: +678 25200
Email: support@aiptours.com
AIP reserves the right to amend this Cancellation Policy from time to time. The cancellation terms applicable to your booking will be those communicated at the time of booking.