Terms and Conditions
Last Updated: 4 September 2026
These Terms and Conditions (“Terms”) govern your access to and use of www.aiptours.com and the travel-related services, bookings, and payment facilities provided through the website by Emerald Jubilee Limited, trading as Adventures in Paradise Tours (“AIP Tours”, “we”, “our”, or “us”).
By accessing, browsing, or using our website, or by making a booking or payment through AIP Tours, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By using our website or purchasing our services, you confirm that:
You are at least 18 years old, or have the involvement and consent of a parent or legal guardian where required.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate, complete, and current.
You agree to comply with these Terms and all applicable laws and regulations.
If you make a booking on behalf of another person, you confirm that you have authority to do so and that the traveller has agreed to the applicable booking conditions.
2. Travel Services
AIP Tours provides and facilitates a range of travel-related services, which may include:
Tours and excursions
Accommodation reservations
Travel packages
Airport and hotel transfers
Transportation
Activities and experiences
Other travel-related services
All bookings are subject to availability and the terms and conditions of the relevant service provider.
A booking is not considered confirmed until the required payment has been received and AIP Tours has issued a booking confirmation or other confirmation of the service.
3. Third-Party Service Providers
Some services offered through AIP Tours are provided by independent third parties, including hotels, resorts, tour operators, airlines, transport providers, activity providers, and other travel suppliers.
The terms, cancellation conditions, restrictions, requirements, and policies of the relevant third-party provider may apply to your booking.
Where applicable, these conditions will be communicated during the booking process or included in your booking documentation.
AIP Tours is not responsible for delays, cancellations, service changes, interruptions, or failures caused by third-party providers, except where required by applicable law.
4. Prices and Availability
All prices shown on our website are subject to availability and may change without prior notice.
Unless otherwise stated, prices are displayed in Vanuatu Vatu (VUV).
The final amount payable will be displayed or communicated before payment is completed.
Additional charges may apply depending on the booking, including:
Taxes
Service fees
Surcharges
Optional extras
Supplier fees
Administration fees
Payment processing fees
AIP Tours reserves the right to correct obvious pricing or technical errors. If a significant pricing error affects your booking, we will contact you and advise you of the available options.
5. Payments
Payment must be made in accordance with the payment terms communicated at the time of booking.
The website may accept payment methods including credit cards, debit cards, and other payment options made available during checkout.
Payments may be processed by third-party payment providers. By submitting your payment details, you authorise the relevant payment provider to process the transaction.
AIP Tours does not guarantee that every payment method will be available at all times.
6. Booking Confirmation
After successful payment, you will receive a booking confirmation or other relevant booking documentation where applicable.
You are responsible for checking your booking confirmation carefully and notifying AIP Tours promptly if any information is incorrect.
Please ensure that all booking details are accurate, including:
Traveller names
Travel dates
Pick-up details
Destination
Accommodation details
Passenger information
Contact information
Failure to provide accurate information may result in delays, additional charges, or inability to provide the booked service.
7. Cancellations and Amendments
Cancellations, changes, and amendment fees are subject to the specific terms of your booking and the conditions of the relevant service provider.
Certain bookings may be non-cancellable, non-changeable, or subject to cancellation or amendment fees.
Requests to change a booking are subject to availability and may result in additional charges.
Please refer to our separate Cancellation Policy for further details.
8. Refunds
Where a booking is refundable, any refund will be processed in accordance with the applicable booking conditions and payment method.
Certain bookings may be non-refundable or subject to supplier, administration, or processing fees.
Refund processing times may vary depending on the bank, card issuer, payment provider, or third-party supplier involved.
9. No-Shows and Late Arrivals
Guests are responsible for arriving at the designated meeting point, pick-up point, airport, hotel, or departure location at the time stated in the booking confirmation.
Failure to arrive without prior notice may be treated as a no-show.
No-shows may be subject to the full booking charge.
If you arrive late and miss a scheduled tour, transfer, activity, or other service, AIP Tours cannot guarantee alternative arrangements.
Any additional costs resulting from a late arrival will be the responsibility of the guest.
10. Travel Documents and Entry Requirements
You are responsible for ensuring that you have all documents, approvals, and permissions required for your travel.
These may include:
Valid passport
Visa or entry permit
Travel insurance
Health or vaccination documents
Identification
Activity-specific permits
Other documents required by authorities or service providers
Travel requirements may change at short notice.
You are responsible for checking the requirements applicable to your nationality, destination, and travel arrangements before departure.
AIP Tours does not guarantee that you will be permitted entry into any country or destination.
11. Travel Insurance
We strongly recommend that all travellers obtain appropriate travel insurance before travelling.
Travel insurance may provide cover for circumstances including:
Trip cancellation
Medical emergencies
Personal injury
Lost or delayed baggage
Travel disruption
Flight cancellation
Personal liability
It is your responsibility to ensure that your travel insurance provides suitable coverage for your travel arrangements and planned activities.
12. Health, Safety and Fitness
Some tours, activities, and experiences may involve physical activity, walking, swimming, transport, outdoor environments, or other conditions that may not be suitable for all guests.
You are responsible for assessing whether a service or activity is appropriate for your health, fitness, mobility, and personal circumstances.
You must inform AIP Tours of any relevant requirements that may affect your ability to participate safely.
AIP Tours and its service providers reserve the right to refuse participation where there are reasonable safety concerns.
13. Conduct
Guests are expected to behave in a respectful, responsible, and lawful manner.
AIP Tours or a service provider may refuse or discontinue service where a guest:
Behaves abusively or aggressively
Endangers themselves or others
Damages property
Fails to follow reasonable safety instructions
Is significantly intoxicated
Engages in illegal or disruptive behaviour
No refund may be provided where a service is terminated due to inappropriate guest behaviour, subject to applicable law.
14. Weather and Force Majeure
Travel services may be affected by circumstances beyond our reasonable control.
These may include:
Severe weather
Natural disasters
Cyclones
Flooding
Pandemics or epidemics
Government restrictions
Border closures
Strikes
Transportation disruption
Civil unrest
Power or telecommunications failure
Security incidents
Acts of terrorism
Other events beyond reasonable control
Where such circumstances affect your booking, AIP Tours will take reasonable steps to assist you in accordance with the applicable provider’s terms and our policies.
AIP Tours does not guarantee that every affected booking can be rescheduled, replaced, or refunded.
15. Website Information and Availability
AIP Tours makes reasonable efforts to ensure that the information displayed on the website is accurate and current.
However, we do not guarantee that:
The website will always be available
All information will always be complete or current
Prices or availability will remain unchanged
The website will be free from errors or interruptions
Tour schedules, hotel availability, or service details will remain unchanged
We reserve the right to update, suspend, modify, or discontinue any part of the website or our services where reasonably necessary.
16. Intellectual Property
All content on the website, including text, photographs, graphics, logos, designs, videos, trademarks, and other materials, is owned by or licensed to Emerald Jubilee Limited, Adventures in Paradise Tours, or the relevant rights holder.
You may use the website for personal and lawful purposes only.
You must not copy, reproduce, modify, publish, distribute, sell, or commercially use website content without prior written permission from the relevant rights holder.
17. Third-Party Links
Our website may contain links to websites, booking platforms, payment providers, or services operated by third parties.
These links are provided for convenience only.
AIP Tours does not control and is not responsible for the content, availability, security, pricing, or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
18. Limitation of Liability
To the fullest extent permitted by applicable law, AIP Tours, Emerald Jubilee Limited, and their respective directors, employees, representatives, agents, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or travel services.
This may include loss of revenue, business opportunities, profits, data, or other intangible losses.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
19. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using the website, you acknowledge that you have read and understood our Privacy Policy.
20. Changes to These Terms
AIP Tours may update or amend these Terms from time to time.
Any changes will be published on this page together with an updated Last Updated date.
Changes will take effect upon publication unless otherwise stated.
Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Vanuatu.
To the extent permitted by applicable law, the courts of Vanuatu shall have jurisdiction over disputes arising from or relating to these Terms, the website, or our services.
22. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Emerald Jubilee Limited (Adventures in Paradise Tours)
Email: support@aiptours.com
Phone: +678 25200
Address: P.O. Box 3030, AIP House, Kumul Highway, Port Vila, Vanuatu
Website: www.aiptours.com