Cancellation Policy

At Adventures in Paradise Tours (“AIP Tours”, “Company”, “we”, “us”, or “our”), we understand that travel plans may change. This Cancellation Policy outlines the terms and conditions applicable when cancelling a booking.

1. General Overview

All cancellations are subject to the terms outlined in your booking confirmation and the policies of relevant third-party service providers (including airlines, hotels, and tour operators). Customers are advised to review all applicable cancellation terms prior to confirming a booking.

2. Cancellation by Customer

If you wish to cancel your booking, the following conditions apply:

• Notice Requirement
  All cancellation requests must be submitted in writing via email or through our official customer service channels.
• Cancellation Charges
  Cancellation fees and refund eligibility will vary depending on the specific service provider’s terms and the timing of your cancellation. These details will be communicated at the time of booking.
• Late Cancellations & No-Shows
  Cancellations made close to the departure date, as well as failure to appear (no-show), may result in partial or full forfeiture of the booking amount.

3. Cancellation by AIP Tours or Service Providers

In certain situations, AIP Tours or third-party service providers may need to cancel a booking due to unforeseen circumstances, including but not limited to weather conditions, operational issues, or safety concerns.

In such cases:

• You will be offered alternative arrangements where possible; or
• A refund will be processed in accordance with the applicable service provider’s policy

AIP Tours will assist in coordinating any changes or refund requests.

4. Amendments and Rescheduling

Requests to amend or reschedule bookings must be made in advance and are subject to availability and the terms of the relevant service provider. Additional charges may apply.

5. Non-Cancellable Bookings

Certain bookings or promotional rates may be strictly non-cancellable. These conditions will be clearly stated at the time of booking.

6. Processing of Cancellations

Once a cancellation request is received and confirmed, any applicable refunds will be processed in accordance with our Refund Policy. Processing times may vary depending on the nature of the booking and payment method.

7. Policy Updates

AIP Tours reserves the right to amend this Cancellation Policy at any time. Any changes will take effect immediately upon publication on our website.

8. Contact Information

For cancellation requests or enquiries, please contact us:

Adventures in Paradise Tours
Email: support@aiptours.com
Phone: +678 25200
Address: P.O. Box 3030, AIP House, Kumul Highway, Port Vila, Vanuatu

By confirming your booking with AIP Tours, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation Policy.